Legal
Privacy policy
Last updated:
This policy explains which personal data we process when you visit smartmotionai.com or contact us through the contact form, why we use it, how long we keep it and what your rights are. It is governed by Panamanian Law 81 of 2019 on Personal Data Protection, as the website owner is established in the Republic of Panama; for users in the European Economic Area, by Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and Spanish Law 34/2002 (LSSI); and by the data protection laws of the user's country where applicable.
1. Data controller
- Owner
- SmartMotion INC
- Legal form
- Corporation (sociedad anónima) incorporated in the Republic of Panama
- Tax ID
- RUC 155772130-2-2025 DV 2
- Registered address
- 37E Business Center, Of. 805, Santa Maria Business District, Ciudad de Panamá, Panamá
- info@smartmotionai.com
2. What data we process
Contact form
- Name, organization or municipality, country and email address.
- The message you write to us and, where applicable, the subject of your inquiry.
- Technical details of the inquiry: language, the page you contacted us from, the source of your visit (for example, a QR code or a campaign), date and time.
- A record of your consents: acceptance of this policy and, if you tick it, your permission to receive marketing communications, with the date and the version of the policy accepted.
Browsing
- Only if you accept it in the cookie panel: website usage data collected by Google Analytics (pages visited, time on site, device, browser and approximate location). See our Cookie Policy for details.
- Technical data strictly necessary to serve the website securely (IP address and server logs), kept for as long as needed to ensure the security of the service.
Fields marked as required in the form are necessary to handle your inquiry. Please do not provide third-party data without their permission, or special categories of data (health, beliefs, etc.).
3. Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Answering your inquiry, demo request or meeting proposal, and managing any subsequent relationship. | Your consent (Art. 6(1)(a) GDPR) and taking steps at your request prior to entering into a contract (Art. 6(1)(b) GDPR). |
| Sending you news, event invitations and marketing communications about our solutions, only if you tick the corresponding box. | Your consent (Art. 6(1)(a) GDPR and Art. 21 LSSI). You can withdraw it at any time. |
| Statistical analysis of website usage to improve it. | Your consent to analytics cookies (Art. 6(1)(a) GDPR and Art. 22(2) LSSI). |
| Keeping the website secure and preventing fraudulent or abusive use. | Our legitimate interest in protecting our systems (Art. 6(1)(f) GDPR). |
| Responding to requests from authorities and keeping proof of consents. | Compliance with legal obligations (Art. 6(1)(c) GDPR) and our legitimate interest in defending against potential claims (Art. 6(1)(f) GDPR). |
We do not make automated decisions or create profiles that have legal effects on you.
4. How long we keep your data
- Contact form inquiries: 5 years from the last contact, the period needed to manage the relationship and defend against potential claims, unless you ask us to delete them earlier.
- Marketing communications: until you withdraw your consent or unsubscribe.
- Google Analytics data: according to the retention period configured in the tool (maximum 14 months).
- Cookie preferences: 12 months; after that we will ask you again.
After these periods, data is deleted or blocked for as long as legal liabilities may arise.
5. Recipients and service providers
We do not sell or share your data with third parties, except where required by law. To provide the service we work with technology providers that process data on our behalf, under contract and with the safeguards required by law:
| Provider | Service | Location |
|---|---|---|
| Amazon Web Services | Website hosting and internal delivery of contact form notifications | USA |
| Sanity.io | Content management and storage of inquiries | EU / USA |
| Google (Google Analytics and Google Tag Manager) | Web analytics, only with your consent | EU / USA |
If we enable advertising tools in the future (such as Google Ads, LinkedIn or Meta), they will only work if you accept marketing cookies and will be listed in the Cookie Policy.
6. International transfers
The website owner is established in the Republic of Panama, so the data you provide to us is processed there. Panama does not have an adequacy decision from the European Commission; we therefore apply to your data the safeguards and security measures described in this policy. In addition, some of the providers listed above process data outside the European Economic Area: in those cases, transfers are made to countries with an adequacy decision (such as Argentina, or the USA for organizations certified under the EU-U.S. Data Privacy Framework) or are covered by the Standard Contractual Clauses approved by the European Commission. You can request information about these safeguards by writing to info@smartmotionai.com.
7. Your rights
You can exercise the following rights at any time, free of charge:
- Access: find out which of your data we process.
- Rectification: correct inaccurate data.
- Erasure: ask us to delete it.
- Objection and restriction of processing.
- Portability: receive your data in a structured format.
- Withdraw your consent at any time, without affecting the lawfulness of prior processing. Cookie choices can be changed from the "Cookie settings" link in the footer.
Write to us at info@smartmotionai.com with the subject "Data protection", stating the right you wish to exercise. If we have reasonable doubts about your identity, we may ask for additional information. We will reply within one month at the latest.
If you believe we have not handled your request properly, you can lodge a complaint with the competent supervisory authority: in Spain, the Spanish Data Protection Agency (www.aepd.es); in Argentina, the Agency for Access to Public Information; in Panama, the National Authority for Transparency and Access to Information; or the authority in your country of residence.
8. Minors
Our services are intended for public administrations, companies and professionals. We do not knowingly collect data from anyone under 18.
9. Security
We apply appropriate technical and organizational measures to protect your data: encrypted connections (HTTPS), access restricted to authorized staff and providers that meet recognized security standards.
10. Changes to this policy
We may update this policy to reflect legal or service changes. The date of the last update is shown at the top of this page. If the changes are significant, we will make this clearly visible on the website.